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Rewriting the Rules with AI Economics
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- Strategic Machines
Innovating at Scale
For decades, the calculus of automation versus humans has been the guiding force behind enterprise innovation. Customer service, order management, billing, sales—these processes have long been subjected to the "power curve" of efficiency, with every reengineering effort designed to shave seconds and drive new performance threholds. Enter AI Economics, and suddenly, the game isn’t just about efficiency anymore. It’s about rewriting the very playbook, creating entirely new possibilities for process innovation that incumbents—and even disruptors—can’t ignore.
AI isn’t merely slashing costs (though it is demonstrating mastery on that front — think less than a USD per GenAI answer in a call center versus $37.50 for a human). It’s obliterating traditional workflows and replacing them with something far smarter. In sales, for example, legacy systems like Salesforce and HubSpot—long entrenched as the backbone of customer management—are facing an existential challenge. AI-native platforms don’t just keep records; they synthesize every customer interaction across text, voice, video, and image, creating a living, breathing playbook for engagement. Sales teams no longer have to chase leads or prep endlessly for calls. AI handles that—ranking buyers, generating personalized marketing collateral, and feeding live insights during calls to help seal deals. It’s not just streamlined; it’s transformational. This article from the team at a16z provides important insights on this very topic.
The implications go far beyond sales. AI is transforming order management with predictive inventory models, reinventing billing with anomaly detection that eliminates revenue leakage, and revolutionizing customer service with bots that feel almost human. The future is upon us. Companies like People.ai are already aggregating disparate data into unified models that provide end-to-end insights, cutting through silos like butter. AI Economics doesn’t just lower costs; it unleashes a wave of innovation so profound that the incumbents’ only chance of survival is to innovate faster than startups can distribute. The power curve? It’s bending—and with it, the future of enterprise operations.
Give us a call at Strategic Machines, and lets discuss the potential of AI Apps for your enterprise.